Resort info
Everything from A to Z
Bar
Our Alchemilla Parlour bar welcomes you back for the winter season 23/24. In the meantime, enjoy our signature cocktails in the Alpensand restaurant.
Bathrobes
Bathrobes as well as slippers are at your disposal during your stay.
Bed linen change
The bed linen is usually changed twice a week. For a daily change of bed linen, you may simply report to the reception.
Bike room
Our bike room is located in the underground and you are welcome to leave your bikes there. It's open between 8:00 am till 6:00 pm.
You are also welcome to charge your e-bikes there overnight.
Check-in/-out
We kindly ask you to leave your room before 10:00 am on the day of departure so that it can be made available to the new arrival before 3:00 pm.
Children
In the basement there is a playroom for the little ones and a cinema. Also there is a pool table, table tennis, air field hockey, pinball boxes, two slot machines and a dartboard. Table tennis bats / balls and billiard rackets can be rented at the reception.
Dogs
Dogs are welcome in our hotel, but they must be announced at the time of booking. A fee of CHF 12.- per dog per night is charged. Max. 1 dog per room. Dogs are not allowed in the restaurants, bar and wellness area.
Emergency numbers
Ambulance: 144
Police: 117
Fire: 118
Medical center Arosa: +41 81 377 14 64
Cantonal police, Lenzerheide: +41 81 385 15 50
Hygiene
Have you forgotten your toothbrush, toothpaste, razor or other hygiene products? We have a small selection for you at reception.
Insurance
The hotel declines all responsibility in case of theft, parking damage, ski damage and accidents.
Internet
Wi-Fi "Altein Guest" is available free of charge throughout the hotel without a password.
Key
The main door and the garage door are closed between 10:00 pm and 7:30 am. Please take your key with you if you return to the hotel after 10:00 pm.
Laundry
There is a laundry basket in your room. Hang it with the complete list on the bathroom door. Our maids will take care of it. Normally your laundry will be returned clean within 24 hours.
Luggage transport
If you are travelling by public transport, you can use the SBB luggage transport service. You can leave your luggage in the luggage room of the garage, signposted "Abgehendes Gepäck SBB".
We are also happy to offer you luggage service on request. Please contact our reception for this purpose
Massages
Discover our selection of treatments and book online here.
Payment
You can pay your room bill before 9.30 pm the night before departure or from 7.30 am on the day of departure. We accept cash, EC-Direct, Postcard, Mastercard and Visa. You can also pay a maximum of 50% of your hotel bill with Reka cheques.
Reception
We are available every day from 7:30 am to 10:00 pm.
Restaurants
Discover our culinary offer here.
Safe
In the wardrobe you will find a safe for valuables. We kindly ask you to keep valuables of any kind in the safe.
Sewing kit/sewing service
Available on request at the front desk.
Shoe shine service
A shoe shine machine is available for our hotel guests at the hotel entrance.
Ski
The easiest way to reach the slopes is to walk 200 meters to the Arosa Weisshorn gondola.
Ski pass
You can buy a ski pass for the ski resort Arosa-Lenzerheide online or directly at the front desk.
Ski schools
ABC Schneesportschule
Poststrasse 66
Galerie Obersee
CH-7050 Arosa
T +41 81 356 56 60
E [email protected]
https://www.abcarosa.ch/
Schweizer Ski- und Snowboardschule Arosa
Skischulzentrum Innerarosa
7050 Arosa
T +41 81 378 75 00
M +41 79 670 44 16
E [email protected]
http://www.sssa.ch/
Ski room
Our ski room is located in the underground and you are welcome to leave your skis, snowboards and boots there. It's open from 8:00 am till 6:00 pm.
Smoking
Our entire establishment is smoke-free. We therefore recommend that smokers reserve a room with a balcony. Ashtrays are located in front of the main entrance where you are welcome to enjoy your cigarette. We charge a cleaning fee of CHF 250.- for the cleaning of a room where someone has smoked.
Tourist office
Located at the Sports and Congress Center
Poststrasse 27
CH-7050 Arosa
T +41 81 378 70 20
E [email protected]
https://arosalenzerheide.swiss/en/Arosa