Resort info
Good to Know from A to Z
Arosa Card
When staying at least one night in our hotel, you will receive the Arosa Card free of charge.
With the Arosa Card, you benefit from numerous advantages: free rides on the mountain railways in summer, free admission to the lido, free use of the local bus, and many other attractive leisure offers.
Bar
Our Alchemilla Parlour Bar will warmly welcome you again in the winter season 25/26. In the meantime, enjoy our signature cocktails at the Restaurant Alpensand.
Bathrobe
Bathrobes and slippers are provided for you during your stay.
Bed Linen Change
Bed linen is generally changed twice a week. If you would like a daily change of bed linen, please contact reception.
Bike Room
Our bike room is located in the basement. You’re welcome to store your bikes there. It is open daily from 8:00 a.m. to 6:00 p.m.
You may also charge your e-bike there overnight.
Check-in / Check-out
Please vacate your room by 10:00 a.m. on the day of departure so it can be prepared for the next guest by 3:00 p.m.
Children
There is a playroom and a cinema for children in the basement. You'll also find a pool table, table tennis, air hockey, pinball machines, two arcade games, and a dartboard. Ping-pong paddles/balls and pool cues are available at the reception.
Dogs
Dogs are welcome in our hotel but must be registered when booking. A fee of CHF 25.- per dog per night applies. Max. 1 dog per room. Dogs are not allowed in the ZUS Brasserie and the wellness area.
E-Bike
If you'd like to explore the mountains by e-bike, come to the reception for rentals and further information.
Full-day rental: CHF 75.- per person
Half-day rental: CHF 59.- per person
Emergency Numbers
Ambulance: 144
Police: 117
Fire Department: 118
Medical Center Arosa: +41 81 377 14 64
Cantonal Police, Lenzerheide: +41 81 385 15 50
Insurance
The hotel assumes no liability for theft, parking damage, ski damage, or accidents.
Internet
Wi-Fi “Altein Guest” is freely available throughout the hotel – no password required.
Key
The main entrance is closed between 10:00 p.m. and 7:30 a.m. Please take your key with you if returning to the hotel after 10:00 p.m.
Laundry Service
Laundry service is offered upon request and subject to availability. Normally, your laundry will be returned clean within 24 hours.
Luggage Transport
If you arrive by public transport, you can use the SBB luggage service. You can store your luggage in the garage's designated luggage room labeled “Abgehendes Gepäck SBB”.
Massages
Discover our range of treatments and book online here.
Payment
You can settle your room bill the evening before departure until 10:00 p.m. or on the day of departure from 7:30 a.m. We accept cash, EC Direct, Postcard, Mastercard, and Visa. You are also welcome to pay up to 50% of your hotel services with Reka checks.
Reception
Our reception is available daily from 7:30 a.m. to 10:00 p.m.
Restaurants
Discover our culinary offerings here.
Safe
You will find a valuables safe in the wardrobe. Please store all valuables in the safe.
Sewing Kit / Sewing Service
Available on request at reception.
Shoe Polishing Service
A shoe polishing machine is available for our guests at the hotel entrance.
Smoking
Our entire hotel is non-smoking. We recommend booking a room with a balcony if you smoke. Ashtrays are also located at the main entrance, where you are welcome to smoke. A CHF 250.00 cleaning fee applies for smoked-in rooms.
Tennis court
Our tennis court is available for CHF 15.– per hour (60 minutes) – perfect for beginners and experienced players alike to have fun and improve their skills. Enjoy a match with friends, family, or other guests, and experience a great blend of sport and hospitality.
Tourist Office
Located in the Sports and Congress Centre
Poststrasse 27
CH-7050 Arosa
T +41 81 378 70 20
E [email protected]
https://arosalenzerheide.swiss/en/Arosa
Wellness & Spa Area
Our wellness area including the gym is open daily from 9:00 a.m. to 7:00 p.m.